Refund policy

Returns and refunds

We want you to keep the umbrella because you like it, not because returning it is hard. Here is how it works.

30-day returns

You can return the umbrella within 30 days of delivery for a full refund of the product price. It has to be unused, undamaged and in its original sleeve. E-mail us first at support@umbrellys.com or through the contact page with your order number, and we will send you the return address and instructions. Please do not send anything back before you hear from us.

Return shipping is paid by you, unless the item arrived damaged, defective or not as described, in which case we cover it.

Damaged, wrong or missing

If your umbrella arrives damaged, is the wrong colour, or the parcel never shows up, tell us within 14 days of the delivery date (or of the last day of the delivery window) and send a photo if there is one. We will send a replacement or refund you in full, your choice. No need to return a damaged item.

Refunds

Once we receive your return, we inspect it and refund you within 5 business days to the payment method you used. Your bank or card provider may take a few more days to show it.

Exchanges

Want a different colour? The fastest way is to return the one you have and place a new order.

Cancellations

Changed your mind? E-mail us within 12 hours of ordering and we will cancel and refund in full. After that the order is already on its way to the carrier, so please use the return process above.